Refund policy

Returns & Refunds

At Roxy Grace & Company, every product is handcrafted with care. Due to the personal nature of our bath and body products, all sales are final.

For hygiene and safety reasons, we do not accept returns or exchanges for change of mind, scent preferences, or products that have been opened or used.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly work with you to resolve the problem through a replacement or refund, as appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us so we can investigate with the shipping carrier.

Personalized & Custom Orders

All personalized and custom-made products are final sale, except in cases of damage, defects, or errors on our part.

Thank you for supporting our small, handcrafted business!

Roxy Grace & Company