Shipping Policy

Thank you for shopping with Roxy Grace & Company! All of our bath and body products are handcrafted with care in Guilford, Connecticut.

Processing Times

Our products are handmade in small batches. Processing times may vary depending on the item, order quantity, and seasonal demand.

Estimated processing times are provided on individual product pages. Personalized and custom orders may require additional production time.

Shipping & Delivery

Orders are shipped using USPS or UPS. Shipping rates and available delivery options are calculated at checkout.

Once your order ships, you will receive a confirmation email with tracking information.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Please allow additional time during holidays or periods of high shipping volume.

Free Shipping

We offer free standard shipping on qualifying U.S. orders of $50 or more.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us with your order number.

For damaged items, please include photos of the product and packaging so we can assist you.

Personalized & Custom Orders

Custom and personalized products are made specifically for you and may require additional processing time. Please refer to individual product listings for estimated production times.

Questions?

If you have any questions about your shipment, please contact Roxy Grace & Company. We're always happy to help!